Effective date: 15 July 2026
This Policy forms part of the Potik User Agreement and applies to Digital Products purchased at https://potik.live.
1. Cancellation before performance
1.1. The User may request cancellation before the Order is sent to a Supplier, Activation begins or the product is actually supplied, provided performance can still be stopped.
1.2. Once automated performance begins, cancellation may be technically impossible.
2. Products already supplied
2.1. Before payment, the User separately consents to the immediate supply of digital content or a digital service and acknowledges the loss of the right to withdraw without giving a reason after Activation or supply begins, where permitted by applicable law.
2.2. No refund due to a change of mind, lack of further need or the User’s mistaken choice is provided after:
- crediting the product to the confirmed account;
- topping up a third-party platform balance;
- revealing or activating a working code or key;
- enabling access;
- other actual use of the product.
2.3. This restriction does not apply to a product that was not supplied, was supplied incorrectly or does not conform, and does not waive mandatory consumer rights.
3. When correction or refund is available
The User may submit a claim if:
- the product was not supplied within the agreed or additional reasonable period;
- funds were charged but the Order was not created or performed;
- the Commission Agent’s or Supplier’s error resulted in the wrong product, denomination, quantity or region;
- the product was only partially supplied;
- a code or key did not work at the time of supply;
- the product materially differs from its description or agreed characteristics;
- another verified technical failure attributable to the Commission Agent occurred.
Depending on the circumstances, the Commission Agent will offer correct performance, correction, replacement, a proportionate price reduction or a full or partial refund.
4. Incorrect User details
If a product was correctly credited using the UID, login, region, server or other details confirmed by the User, a refund is available only if the operation can be technically reversed, the Supplier returns the product or funds, or a refund is expressly required by law.
5. How to submit a claim
Contact support or email support@potik.live and provide:
- the Order number or payment identifier;
- the email or other details used for the Order;
- a description of the issue;
- screenshots or platform messages, if available.
Do not send a full card number or CVV/CVC. The Commission Agent may request only information reasonably necessary to identify the Order and investigate the issue.
6. Review and timing
6.1. An initial response is normally provided within five business days. Verification may require information from a Supplier or platform.
6.2. A verified lawful refund request is completed within a reasonable time and no later than 14 calendar days after receipt of the request or withdrawal notice, unless applicable law sets another period.
7. Refund method
7.1. The payment provider processes the refund using the same method and payment instrument used for payment, unless otherwise agreed with the User or technically impossible.
7.2. The User is not charged an additional fee for a lawful refund. The time for funds to appear after processing depends on the bank or payment provider.
7.3. Where payment was made with Potik Credits, purchased Credits are restored according to their payment source and applicable law. Bonuses and cashback linked to the refunded Order may be cancelled.
8. Chargebacks
A chargeback does not waive the User’s lawful rights. The Commission Agent may provide the bank or payment provider with evidence of the Order, consent to immediate performance, payment, Activation and supply.
9. Contact details
- Individual Entrepreneur: VASYLIEV VIKTOR SERHIIOVYCH
- Ukrainian taxpayer number: 3574508553
- Registered and actual residence: Odesa, Ukraine
- Support email: support@potik.live
