Effective date: 18 July 2026
This Agreement governs use of https://potik.live (the “Site”), accounts, the shop and general Potik features, including agency features for streamers and content creators. The provisions concerning Orders and Digital Products apply only to shop purchases.
Individual Entrepreneur VASYLIEV VIKTOR SERHIIOVYCH (Ukrainian: ФОП ВАСИЛЬЄВ ВІКТОР СЕРГІЙОВИЧ), Ukrainian taxpayer number 3574508553, registered and actual residence: Odesa, Ukraine, email: support@potik.live (the “Site Operator”), offers to enter into this Agreement on the terms below.
1. Definitions
1.1. User means a person who visits the Site, creates an account or places an Order.
1.2. Digital Product means digital content or a digital service, including a code, key, licence, in-game currency, third-party platform balance top-up or another digital entitlement expressly described on the product page.
1.3. Supplier means a rights holder, distributor, aggregator or other third party legally providing the Digital Product.
1.4. Order means the User’s confirmed request for a Digital Product with specified title, quantity, price, platform, region and other parameters.
1.5. Activation means crediting a product to the specified account, enabling access, revealing or applying a code or key, or another irreversible delivery action.
1.6. Commission Agent means the Site Operator in relation to the sale of Digital Products where it acts in its own name but on the instructions and at the expense of a Supplier.
2. Roles of the Site Operator and Commission Agent
2.1. The Site Operator operates the Site, accounts and general Potik features. When selling Digital Products, unless the relevant product page expressly states otherwise, the Site Operator acts as the Commission Agent in its own name but on the instructions and at the expense of the relevant Supplier.
2.2. Transactions made by the Commission Agent in its own name at a Supplier’s expense are governed by the applicable rules on commission arrangements and other rules reflecting the actual relationship.
2.3. In relation to the User, the Commission Agent is the party to the electronic contract, accepts payments within its authority, arranges performance, provides support and handles refund claims. Use of a Supplier does not restrict mandatory consumer rights.
2.4. Information identifying a specific Supplier is disclosed where required by law, necessary to perform an Order or protect the User’s rights, or requested by an authorised authority, bank or payment provider.
3. Contract formation
3.1. Before payment, the User is shown the material product characteristics, total price, delivery method and estimated time, and applicable regional and technical restrictions.
3.2. The User accepts this Agreement by ticking the relevant box and confirming the Order. The contract for an Order is concluded when payment is confirmed.
3.3. Before payment, the User must verify the product, platform, region, denomination and recipient account details. The interface must allow the User to correct entered information before confirmation.
3.4. For immediate supply, the User separately consents to performance beginning immediately after payment and acknowledges the loss of the right to withdraw without giving a reason once Activation or supply begins, where permitted by applicable law.
3.5. Order confirmation, including the purchase terms and the recorded consent under clause 3.4, is sent by email, displayed in the account or otherwise provided on a durable medium.
3.6. An Order may be paid for independently by an adult with full legal capacity. A minor may act only within their legal capacity and with a legal representative’s consent where required.
4. Price and payment
4.1. The price displayed before payment includes the Digital Product price, the Commission Agent’s fee and taxes required to be included by law. Any mandatory additional charge is disclosed before confirmation.
4.2. Payment transactions and entry of payment credentials take place in the secure environment of the relevant bank, payment institution or payment aggregator.
4.3. The Commission Agent does not receive or store the full card number, expiry date, CVV/CVC or other authentication data. The payment provider may give the Commission Agent a payment identifier and status, amount, currency, masked card number or payment token.
4.4. The User receives electronic transaction confirmation and the legally required receipt or settlement document.
4.5. Each Order is a one-time payment. Potik does not sell subscriptions or initiate recurring automatic charges.
5. Supply
5.1. A product is supplied by the method and within the time shown before payment, including crediting an account, topping up a platform balance or providing a working code, key, link or access.
5.2. A product is supplied when it is actually credited, access is enabled or a working means of access is provided. Technical confirmation must identify the Order, recipient, time and result.
5.3. If supply is delayed or becomes impossible, the Commission Agent will notify the User and offer an additional reasonable period, an equivalent replacement with the User’s consent, or a refund.
5.4. If a product is correctly supplied using incorrect details confirmed by the User, a refund or repeat supply is available only if the operation can be technically reversed, the Supplier returns the product or funds, or the law requires it.
6. Cancellation and refunds
6.1. Before an Order is sent for performance or Activation begins, the User may request cancellation if performance can still be stopped.
6.2. After correct crediting to the confirmed account, revealing or activating a code, or other actual use, no refund is provided due to a change of mind, lack of further need or the User’s mistaken choice, unless required by law.
6.3. In the event of non-supply, technical failure, error, incomplete supply or material non-conformity, the User may request correct performance, replacement, a proportionate price reduction or refund under applicable law.
6.4. Detailed conditions and procedures are in the Refund Policy: https://potik.live/en/refund.
7. Account and acceptable use
7.1. The User must provide accurate information, protect account credentials and promptly report unauthorised access.
7.2. The User must not use another person’s payment instrument without permission, conduct fraudulent transactions, circumvent regional or sanctions restrictions, interfere with the Site, abuse bonuses or resell a product contrary to law, licence terms or platform rules.
7.3. The Site Operator may suspend a suspicious transaction or temporarily restrict access for fraud, security or legal compliance checks. This does not permit unjustified retention of funds for an unperformed Order.
7.4. The Site may provide agency applications, creator profiles, channel statistics, communications, advertising integrations and other features for streamers and content creators. Submitting an application does not itself guarantee admission to the agency or create an agreement for paid or exclusive cooperation or representation. Once the full text is approved, specific cooperation terms will be governed by the Agency Participation Terms at https://potik.live/en/agency-terms and, where appropriate, a separate agreement with the creator.
8. Potik Credits and bonuses
8.1. Where purchased or bonus Potik Credits are available, they are internal accounting units within the Potik system and are not a bank account, deposit, cryptocurrency or general means of payment.
8.2. Credits cannot be freely transferred, sold or withdrawn, except for refunds of purchased Credits where required by law. Purchased and bonus Credits are accounted for separately.
8.3. The rate, validity period and use conditions are disclosed before purchase or award. Bonuses have no cash value and may be cancelled following an Order refund or proven abuse.
9. Third-party platforms and intellectual property
9.1. The User must follow third-party platform rules and verify compatibility, region, server and account type before payment. The Commission Agent is not responsible for restrictions caused by the User’s breach of platform rules.
9.2. Third-party trademarks belong to their respective owners. Unless expressly stated otherwise, Potik is not the owner or representative of the relevant platform.
9.3. Site materials belong to the Site Operator or are lawfully used by it. Purchase does not transfer intellectual property rights beyond the relevant licence.
9.4. The User may voluntarily connect a YouTube/Google, Twitch or TikTok account to Potik. By selecting the connect action and approving permissions on the relevant platform’s consent screen, the User instructs Potik to receive and use the authorised data for sign-in, account linking, creator profile display, statistics synchronisation and agency features.
9.5. By using the YouTube integration, the User also agrees to the YouTube Terms of Service: https://www.youtube.com/t/terms. Google’s processing is described in the Google Privacy Policy: https://policies.google.com/privacy.
9.6. Use of Twitch is subject to the Twitch Terms of Service: https://www.twitch.tv/p/en/legal/terms-of-service/ and Twitch Privacy Notice: https://www.twitch.tv/p/en/legal/privacy-notice/. Use of TikTok is subject to the TikTok Terms of Service: https://www.tiktok.com/legal/page/eea/terms-of-service/en and TikTok Privacy Policy: https://www.tiktok.com/legal/page/eea/privacy-policy/en. Potik does not control a third-party platform’s availability, account decisions or API changes.
9.7. The User may disconnect a platform in Potik or revoke access in the relevant platform settings. Deleting a Potik account immediately removes stored OAuth tokens and permissions and sends the revocation request supported by the platform. Data that must be retained for legal compliance, outstanding obligations or the defence of rights is retained only for the applicable period.
10. Personal data and cookies
10.1. Personal data processing is governed by the Privacy Policy: https://potik.live/en/privacy.
10.2. Cookies and consent controls are governed by the Cookie Policy: https://potik.live/en/cookie.
11. Liability
11.1. The Site Operator is responsible for performing its obligations under this Agreement. In relation to an Order, the Commission Agent is responsible for its own errors, mandatory disclosures, correct transfer of confirmed data and handling of substantiated User claims. Use of a Supplier does not exclude liability that cannot be excluded by law.
11.2. The Commission Agent is not liable for consequences caused by incorrect User data, the User’s own unauthorised use of a payment instrument, the User’s breach of platform rules or force majeure, where the Commission Agent proves the causal connection.
11.3. Nothing in this Agreement restricts mandatory consumer rights or liability that cannot be excluded by law.
12. Changes and termination
12.1. A new version is published with its effective date and applies to future Orders. A paid Order remains governed by the version in force when it was placed.
12.2. Account deletion does not terminate outstanding obligations or require deletion of information that must be retained by law.
13. Governing law and disputes
13.1. Ukrainian law applies. This does not deprive a consumer of mandatory protection under the law of their country of habitual residence where that law applies.
13.2. Claims may be submitted through support or to support@potik.live. Unresolved disputes are determined by a competent court under applicable jurisdiction rules.
13.3. The Ukrainian version prevails unless applicable law requires otherwise.
14. Details
- Individual Entrepreneur: VASYLIEV VIKTOR SERHIIOVYCH
- Ukrainian taxpayer number: 3574508553
- Registered and actual residence: Odesa, Ukraine
- Support email: support@potik.live
- Website: https://potik.live
