Hell is Us

Your key usually arrives within a few minutes after payment is confirmed — delivery is automatic. It will appear in your order, and a copy will be sent to the email address entered at checkout.

Open your order in My purchases. If payment is confirmed but the key is taking a long time to arrive, message support in chat and provide your order number.

On the platform you purchased the key for:

• Steam: open the app → Games → Activate a Product on Steam, then enter your key. Official instructions.
• Rockstar Games Launcher: sign in → select your avatar → Redeem Code, then enter your key and confirm redemption.
• Xbox: follow the official code redemption instructions.
• Nintendo: open the redemption page, sign in to your Nintendo Account and enter the code. To redeem online, you must have opened Nintendo eShop on a compatible console with that account at least once.
• EA app: sign in → My Library → Redeem Code, then enter your key. Official instructions.

Before confirming, make sure you are signed in to the account you want to add the game to.

Ukraine means the key is intended for activation in that country. Global is an international activation region; any exceptions for a particular key should be listed in the product terms. EU is a European region with an eligible country list specific to the key.

Before paying, check that the key is compatible with your account’s country on the selected platform.

Yes. You will receive a digital code that you can pass on to the recipient. Check their platform and account country in advance so you can choose a compatible key. If the key is a gift, do not activate it on your own account.

Select the “?” icon next to the edition name, when available. It opens the corresponding edition or package on Steam, where you can check the game, DLC and other contents. If there is no link or the contents are unclear, ask support before buying.

Check that you copied the code correctly, selected the right platform, and that the key’s region matches your account’s country. If the error persists, message support in chat and provide your order number.

We recommend making a continuous video from opening the order containing the key through attempting activation, especially for your first purchase. This may help us check the issue faster. A recording is optional: we will still investigate without one, but checking the activation status with the supplier may take longer.

Each key is issued to one customer. Keys come from publishers or distributors; if a technical issue occurs, we will help resolve it.

Before paying, you can see the key’s platform and region and separately confirm your selection. Once a working key has been revealed or activated, the store’s refund policy does not provide a refund for selecting the wrong region, except in the cases specified in that policy.

If you notice a mistake, do not activate the key. Message support in chat immediately with your order number. We will check whether delivery can still be stopped or another solution is possible. You can also contact us after the key has been issued, but we cannot guarantee a refund in that case.

Yes. Purchases in our store may qualify for gaming cashback with cards issued by Ukrainian banks, such as PrivatBank’s Katka24, Sense Bank’s ProfiPlay or Alliance’s Ihrova (Gaming) card.

Before paying, check the terms in your banking app and activate the offer or cashback category if required.

Your bank awards the cashback. Rates, limits, payment times and transaction eligibility depend on your bank and card. For cards issued by banks in other countries, check gaming cashback availability with your bank.

Don’t have a card yet? Get a sign-up bonus:

Apply for Katka24 — you may receive UAH 150 after meeting the referral offer’s requirements.

Sign up with Alliance — download the app through the link, register and open a Startova card to receive UAH 200, subject to the offer’s terms. The bank offers a separate Ihrova (Gaming) card for gaming cashback.

These are referral links. After you meet the bank’s requirements, you may receive a bonus, and we may receive a referral reward. Check the current terms and availability in the banking app before applying.