Check that you copied the code correctly, selected the right platform, and that the key’s region matches your account’s country. If the error persists, message support in chat and provide your order number.
We recommend making a continuous video from opening the order containing the key through attempting activation, especially for your first purchase. This may help us check the issue faster. A recording is optional: we will still investigate without one, but checking the activation status with the supplier may take longer.
Each key is issued to one customer. Keys come from publishers or distributors; if a technical issue occurs, we will help resolve it.